Are you enthusiastic about delivering exceptional customer interactions? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team at our Pune location .
In this role, you will be the first point of contact for our valued customers via live chat. You will provide solutions to issues, ensuring a positive and productive experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate information to customers through live chat.
- Troubleshooting customer issues effectively and efficiently.
- Documenting customer interactions and maintaining records accurately.
- Working alongside other teams to ensure a positive customer journey.
If you are a results-oriented individual with excellent communication and problem-solving skills, we encourage you to apply!
Craft your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a highly motivated individual with a knack for interaction? Do you thrive in a fast-paced environment and stand out in providing exceptional customer assistance? If so, Eclerx has an exciting position waiting for you!
We are constantly hiring talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, here you will be the frontline support for our valued customers, resolving their concerns in a prompt and courteous manner.
Leverage your {strongverbal skills to compose clear and concise responses, ensuring a positive customer interaction.
- Play a role in maintaining a high level of customer satisfaction
- Work together with our dedicated support team to address complex problems
- Regularly learn your expertise in our products and services
Be a part of a dynamic team where your contributions are valued, and you have the opportunity to grow in your career. Submit your application today!
Support Analyst Opportunity at Eclerx, Pune
Are you a dedicated individual with a passion for helping others? If so, then we have an exciting opportunity for you! Eclerx is currently seeking a talented and driven Inbound Chat Analyst to join our team in Pune.
This role involves responding to customer inquiries. You will be the first point of contact for customers, providing professional and efficient service.
We offer a supportive work environment with opportunities for growth. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Customer-Focused Analyst Role : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're seeking a dynamic Customer-Focused Analyst to join our thriving team. In this exciting role, you'll be the primary liaison for our valued customers via inbound chat. Your duty will be to provide exceptional customer service by addressing inquiries, fixing technical issues, and guaranteeing a pleasant customer experience.
- Employing your problem-solving skills to identify customer issues quickly and efficiently.
- Working with internal teams to resolve complex customer requests.
- Keeping current on our products and industry trends.
If you're a go-getter with a drive to help others, we encourage you to apply. This is your chance to make a positive contribution in the lives of our customers.
Eclerx Now Hiring Inbound Chat Analysts for Customer Operations
Eclerx Pune is currently seeking talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities may involve providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Analyst - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Associate s for inbound chat are the core of customer service. They provide a top-notch experience to each customer who connects through our channel . These dedicated individuals are driven about addressing customer queries in a prompt and courteous manner. By actively guiding customers, they build lasting relationships and contribute to the overall achievement of Eclerx.